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User Registration

To buy at SPRINGMAKERS.NET can be done in two ways.

One is as a user, this process only takes a few minutes and is free. the second is that if the client wishes, he can buy as a guest and his registration data will not be stored.

How to buy products

Once you have entered your username and password, compose your cart by selecting the products you want, for this click on the "buy" link that appears in the extended tab of each product. Click here to download the instructions in PDF format.

How to add or modify products from the Shopping Cart

To add more products, search for the desired product and click on the "buy" link in the extended product tab. If you want to delete a product click on the link "My cart" in the top bar and mark the delete box corresponding to the product, then click on "Update / modify", if you want to modify the amount, indicate the amount in the corresponding box and press "Update / modify ", to finish the purchase press" make an order ".

How to change the delivery address

By default, the shipping address will be the one you provided when registering as a customer, if you want the order to be sent to a different address uncheck the box "Use my personal data" and enter the new address. If you wish to change the delivery address once you have placed the order, you will have to contact us at the customer service phone and we will make the change as long as the order has not left the store.

How to change the billing address

The invoice and the order will go to the name of the physical or legal person indicated when registering, if you want to change this information you can do it through the link "My personal data", this change will not affect the invoices or orders already issued.

How the order becomes effective

The payment of the order varies depending on the selected payment method. Once the form of payment is selected in the dropdown of the order page, wait for the server's response and you will be informed how to make the payment.

Expiration of an order

Yes. If in a certain period of time the order has not been paid, it will expire, since the price and term conditions may vary.

Delayed delivery of a merchandise

SPRINGMAKERS.NET will always make the best efforts so that this does not happen. However, if at the end of the delivery period the order is superior or a product is not available, you can cancel the order by sending an email to indicating the following information: Subject: Cancellation of order Order code: Name Complete or name of the buyer: Telephone and contact person: Once we receive this email, we will proceed to cancel your order and refund the full amount.

Order status

Orders can be found in the following states: Canceled: The order has been confirmed Confirmed: The customer has placed an order and everything is correct. In warehouse preparation: Once the order is being prepared in our warehouses to ship it to the customer. In production: The order is being manufactured. In transit: The merchandise has been sent to the customer. Delivered: The customer has received the order. Failure to pay the order: The invoice has already been issued and is available in "My orders" Expected shipping date: The day that is considered as maximum and that the order will be sent to the customer. Amount of the returned payment: ----- Confirmed payment: Springmakers has received the payment of the order by the customer Payment denied: The customer's credit card shows some anomaly and has not been accepted Ongoing order: ----- Pending confirmation of payment: The client must confirm the payment by any means accepted. Outstanding: ----- Each time your order changes status you will receive an email notifying you of the new situation. While the order is "In transport" you can track it through the web page of our logistics operator at Check status of orders and invoices Through the link "My orders" in the top bar, you can see the status and detail of all orders issued to your user account. You will also have all your invoices issued.

Coverage areas by

We deliver national and international shipments to all over the world except North Korea, Iraq, Syria, Somalia, Chad and Afghanistan. Delivery schedules and shipping time All shipments are dispatched from our warehouses before 2:00 p.m. Normally the customer must receive the goods before 24h. if it is in stock and totally ready for shipment. The delivery times must be specified in each sheet of each product. We send a tracking number to track the shipment. Shipping costs The shipping costs are indicated in the order and are based on the form